For almost 10 years, we have been the specialist in refurbishment. As a pioneer, we have grown from a Dutch startup to the market leader in refurbishment in just a few years.
In this support portal, you can find all information, and we will link you directly to the answers to frequently asked questions received by our customer service.
Ordering from leapp
- What are the product conditions?
- Can I also order for business on account from leapp?
- How can I order and pay at leapp? Where is my order?
- Can I exchange or return my purchase? Where is my return?
- What are leapp's no-hassle warranty conditions and where is my order?
Orientation questions
- Refurbished: Why buy refurbished? | What is refurbishment? | Why is refurbished cheaper? | Refurbished quality mark | Refurbished site
- Reviews
- Which device to choose? iPad | MacBook
- What should I look for when buying? MacBook
- iPhone: 5G | Which SIM card fits | SIM-only | Dual SIM
- iPad: 4G or 4G+Wifi? | for seniors | use for business | indispensable in household
- Macbook: from Windows to Mac | for students
- iMac: Is an iMac for me?
- How much RAM do I need? iPad | Macbook
- How much storage capacity do I need? iPhone | Macbook
- What is the newest? iPad | Apple Watch | iPhone
- Which devices will be supported in 2025 and 2026?
Product comparisons
- Overview of all generations iPads | iPhone | Macbook | iMac | Apple Watch
- iPhone: 7 vs 8 | X vs 8 | X vs XS | X vs XR | 8 vs XS | SE vs XR | 11 vs XS | XS vs XR | 11 vs XR | 11 vs 12 vs 13 | 11 vs 12 | 11 Pro vs 12 Pro | 11 vs 11 Pro | 12 vs SE 2020 | 12 vs 12 Pro | 12 vs 13 | 12 Pro vs 12 Pro Max | 13 vs 13 Pro | 13 vs 14 | 5 best iPhones
- Macbook: Pro vs Air | iPad vs Air | With vs without Touch Bar
- iPad: Air vs Pro | iPad 2020 vs 2021 | iPad 2017 vs 2018 vs Air vs Air 2 | iPad WiFi only vs 4G
- Watch: 6 vs 7 | 7 vs 8 | 8 vs SE |
- Processor iPhone | MacBook | iPad
- Glass: iPhone | MacBook
- Display: iPhone | MacBook | iPad
- Camera: iPhone
- Battery life: iPhone | iPad
- Keyboards: iPad
- Screen diameter: iPhone | iPad | MacBook | Apple Watch | iMac
- Dimensions: iPhone
- Connectivity: Apple Watch
How-to's
At leapp, we have written many texts to help you get started with your new device:
- Download apps: iPhone | iPad |
- Latest update: MacOS | iOS | iPadOS | WatchOS
- Transfer Whatsapp from Android to iPhone
- iCloud: What is iCloud? | Setup | Delete | iCloud storage | Buy iCloud storage | Remove Apple ID
- What type do I have? iPad | iPhone | MacBook | Watch
- Best type to buy iPhone | Macbook | iPad | Watch
- Look up type: iPad | iPhone | MacBook | Watch
- Backup: iPhone or iPad | MacBook
- Update: MacBook | iPad | Watch | iPhone
- Charging: Magsafe | iPhone | MacBook | USB-C
- Cleaning: iPhone | MacBook keyboard | Macbook screen | AirPods
- User Manual: iPhone | iPad | MacBook and iMac | Watch | Apple-TV
- Reset: iPad | iPhone | MacBook | Apple Watch
- Clean device: MacBook | iPhone | iPad
- Screenshot: iPhone | MacBook | Watch | iPad | Windows | SamSung
- What is Face-ID | Touch-ID | Nightshift | Dark Mode | Slow motion video | Find my iPhone | iMovie | Facetime | AirTag | Apple TV | Airplay | Safari | App store | iTunes | CarPlay | Apple Music | iForgot | IFTTT
- How to: Share Calendars | Screen Time | Apple Pay | Save Passwords | Find Serial Number / IMEI Number | MacBook Serial Number | Remove Find My iPhone | Unlock SIM Card | Airdrop | Unlock SIM
- Apple Watch: Fall Detection | Why You Need One | Fitness App | WhatsApp | Pair iPhone | Reset
- iPhone functions: Tap on the back | Block phone numbers | Block SMS | Make anonymous calls | Wi-Fi Assist | NFC | Share Wi-Fi | Low Power Mode | Unlock SIM card | Most beautiful photos | Edit photos | Silent mode | Do Not Disturb | Scan | Delete cookies | Record phone call | WhatsApp | Set up Apple Pay | Change passcode
- iPad features: Apple Pencil | Second screen | Turn it into a MacBook | Set up Apple Pay
- Clean up Home Screen iPhone |
- Set Background iPhone | iPad | MacBook | Watch
- MacBook: Copy-paste | Euro symbol | WhatsApp | Force quit | Maintain
- Clean Up: MacBook | iPhone | iPad
- Lifespan: MacBook | iPhone | iPad
- Take Screenshot: MacBook | iPhone | iPad | Apple Watch
- Record Screen: MacBook | iPhone | iPad | Samsung
- Find Device: AirPods | MacBook | iPhone | AirTag
- Battery Health: MacBook | iPhone | iPad
- Low Power Mode: iPhone & iPad
- Storage Full: iPhone | MacBook | iPad | Buy iCloud storage
- Not Available: iPhone | iPad
- Trade-in: verkopen.leapp.nl | iPad | iPhone | iMac | MacBook | Apple Trade In
Real problems
- My device isn't charging! iPhone | iPad | Apple Watch | MacBook
- My device is not charging fully: iPhone | iPad | MacBook | Apple Watch
- My device got wet: iPhone | MacBook | iPad
- Restart: iPhone | MacBook | iPad | Watch
- My device is getting hot: iPhone | iPad | MacBook
- My device is not working: My device won't turn on | iPhone | MacBook won't turn on
- Freezes: MacBook | iPad | iPhone | Watch
- Why is my device slow? MacBook | iPad | iPhone | Watch
- My device is lost: iPhone | AirPod | MacBook | Find My app
- iPhone problems: Water damage | Touchscreen| Battery message | iPhone blocked | Battery problems | Face ID not working
- How can I register my device for repair?
- Repairs: iPhone | iMac | MacBook | iPad
- Replace Battery: MacBook | iPhone | iPad
- Replace screen: iPhone | MacBook | Watch | iPad | Apple Watch
- Not working: Airdrop | Face ID | Touchscreen
Contact leapp customer service
Still not helped? Send an email to klantenservice@leapp.nl, we will get back to you within 24 hours (on business days)!
Prefer to call? That's possible too! Our customer service is ready to help you at 085 000 3156, every weekday from 9:00-17:00. We look forward to being of service!